1. Acceptance of terms
By accessing our rooftop premises at UD Bhawan, Sakuntala Road, Agartala, making a reservation, attending an event, purchasing food and beverages, or using our website happiesthourclub.com, you agree that these Terms of Service form a binding agreement between you and Happiest Hour.[file:26][web:30]
If you do not agree with any part of these terms, you should not enter the venue, make a booking, or continue to use our website or digital services. Where group bookings are made, the host confirms that all guests have been informed of and agree to comply with these terms and our house rules.[web:31][web:35]
2. Eligibility, age & identification
Entry and service follow Indian hospitality regulations, local excise rules, and our internal risk and safety protocols.
Entry to bar, lounge, and nightclub zones where alcohol is served is strictly restricted to guests who meet the legal drinking age as prescribed by applicable state law, and who can present valid, original government‑issued photo ID upon request (such as Aadhaar card, passport, driver’s license, or voter ID).[web:28][web:45]
Management reserves the right to refuse entry or continued service in cases including, but not limited to, intoxication, inappropriate behaviour, dress code violations, non‑compliance with staff instructions, security concerns, or capacity and safety limits, without any obligation to assign reasons and without liability for any resulting loss.[web:33][web:36][web:42]
3. Reservations, cover charges & cancellations
Table reservations, event bookings, and pre‑paid packages support advance planning for HORECA operations and inventory.
Reservation confirmations may specify minimum spend, cover charges, advance deposits, or package pricing depending on date, time, event type, and guest count. Such commercial terms are disclosed at the time of booking through phone, website forms, or partner platforms, and are deemed accepted when you confirm your booking or make a payment.[file:26][web:29][web:37]
Cancellations, no‑shows, late arrival, or reductions in group size may result in forfeiture of advance amounts, reallocation of tables, or modified seating as per our operational constraints, festival calendar, and dynamic pricing policy. Any specific cancellation windows, refund eligibility, or rescheduling options shall be communicated in the booking confirmation and will prevail for that booking.
4. Guest conduct, house rules & safety
As a premium club and lounge, we maintain curated ambience, security protocols, and decorum standards for all guests and staff.
Guests must comply with all posted house rules, safety guidelines, and any reasonable instructions from our team, including those relating to security checks, CCTV coverage, restricted zones, dance floor and DJ booth access, smoking areas, and use of hookah, lighting, and audiovisual systems.[file:26][web:35][web:42]
Harassment, abuse, discrimination, hate speech, physical altercations, disorderly conduct, vandalism, consumption of banned substances, unauthorised photography of staff or guests, or any activity that may endanger safety or disturb other guests is strictly prohibited. Management may immediately remove individuals or groups from the premises, permanently ban entry, and, where required, escalate matters to law‑enforcement authorities.
5. Alcohol service, intoxication & smoking
Responsible service of alcohol and controlled smoking experiences are central to safe HORECA operations.
Alcoholic beverages, including IMFL, FMFL, imported spirits, beers, and cocktails, are served only to guests who meet the legal drinking age and pass our internal responsible‑service checks. Our bartenders may refuse or discontinue service if a guest appears intoxicated, behaves inappropriately, or poses a risk to self or others, irrespective of prior payment or package inclusions.[file:26][web:42][web:45]
Smoking, including hookah or shisha, is allowed only in designated areas complying with applicable smoke‑free and ventilation regulations. Carrying or consuming narcotics or contraband substances is illegal and strictly prohibited, and any such incident may be reported to competent authorities.
6. Entry policy, dress code & stag rules
Entry, cover charge, and dress code policies may vary by day, time, special event, artist line‑up, or promotion. These may include, for example, couple entry preference, no‑stag or limited‑stag access, guest‑list only nights, themed wardrobe requirements, or minimum spend conditions.[web:33][web:39][web:45]
“Right of admission reserved” applies at all times, subject to non‑discrimination obligations under applicable law. Appearing on a guest list or holding a pre‑booking does not guarantee entry if you arrive late, exceed stated capacity, fail to meet dress code or age requirements, or do not comply with security checks and decorum standards.[web:36][web:42]
7. Events, artists, and operational changes
Featured programming, such as live acts, celebrity DJs, themed nights, brunches, and special festival events, is planned in advance but may change without prior notice due to technical, regulatory, safety, or force‑majeure reasons. Line‑ups, timings, and stage configurations are indicative and subject to operational discretion.[file:26][web:32][web:38]
In the event of significant changes (such as full cancellation of a ticketed event), commercially reasonable options like rescheduling, credit notes, or partial refunds may be considered in line with specific event terms and third‑ party platform rules. Ancillary expenses such as travel or accommodation will not be reimbursed.
8. Pricing, payments & taxes
Menu prices, cover charges, packages, and promotional offers are subject to change at our discretion and may vary across dine‑in, events, and corporate bookings. Prevailing government taxes, service charges, and statutory levies are applied as per applicable law and reflected on bills or invoices.[file:26][web:29][web:34]
Payments may be collected via cash, cards, UPI, or third‑party payment gateways. Certain bookings may require full or partial advance payment, which is deemed earned once services are rendered or where cancellation policies specify limited or no refund.
9. Property damage, loss & third‑party liability
Guests are responsible for any damage to property, equipment, furnishings, lighting, sound systems, or decor caused by them, their children, or their invitees, whether accidental or deliberate. The cost of repair, replacement, and any associated downtime may be recovered from the responsible guest, group, or booking party.[web:32][web:35][web:41]
While we take reasonable precautions and maintain security personnel and CCTV surveillance, we are not liable for personal belongings lost, misplaced, or stolen on the premises. Guests are encouraged to keep valuables secure and to immediately report any concerns to our team.[file:26]
10. Website usage & online content
Digital channels extend the brand experience for discovery, reservations, marketing, and guest communication.
The website and associated digital properties are provided on an “as is” and “as available” basis for information, reservations, and brand communication. We do not guarantee uninterrupted availability, error‑free content, or compatibility with all devices, browsers, or networks, and we may suspend, modify, or withdraw the website or any feature at any time without notice.[web:30][web:34]
All text, menus, images, photography, logos, videos, icons, and creative concepts on our website and social media are owned by or licensed to Happiest Hour and are protected by applicable intellectual‑property laws. You may not copy, scrape, resell, or reuse our content, branding, or artwork without prior written consent, except for limited personal, non‑commercial viewing and sharing.
11. Guest reviews, photos & user‑generated content
By tagging our official handles, sharing content from the venue with our branded hashtags, or submitting testimonials, feedback, or images directly to us, you grant Happiest Hour a non‑exclusive, worldwide, royalty‑free licence to use, reproduce, repost, edit, and share such content for marketing and brand storytelling purposes, subject to reasonable privacy and decency norms.[web:14][web:30]
You confirm that any such content is your original work, does not infringe the rights of others, and does not contain unlawful, abusive, defamatory, or obscene material. We may decline to use, remove, or request deletion of content that conflicts with our brand standards or legal obligations.
12. Privacy, CCTV & data protection
Our Privacy Policy explains how guest and visitor information is collected, used, stored, and shared across reservations, marketing, payments, and feedback programmes, including cookies on our website and CCTV footage at the venue.[file:25][web:8][web:21]
CCTV is operated for security, compliance, and incident management. By entering the premises, you consent to being recorded in accordance with applicable law. Access to footage is restricted to authorised personnel and retained only for a reasonable period unless required for legitimate investigations or legal proceedings.[file:25]
13. Disclaimers & limitation of liability
To the maximum extent permitted by applicable law, Happiest Hour and its owners, directors, employees, and partners shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use of the venue, events, website, or services, including delays, cancellations, technical issues, or acts of third parties.[web:30][web:34]
Nothing in these Terms limits liability for death or personal injury caused by proven negligence, wilful misconduct, or any liability that cannot be limited under applicable Indian law. Some disclaimers and limitations may not apply to you if prohibited by mandatory consumer‑protection statutes.
14. Indemnity
You agree to indemnify and hold harmless Happiest Hour, its owners, affiliates, officers, employees, and agents from any claim, demand, loss, damage, or expense, including reasonable legal fees, arising out of your breach of these Terms, your violation of law, or your infringement of any third‑party rights while using our services or premises.[web:31][web:34]
15. Governing law & dispute resolution
These Terms of Service are governed by the laws of India and, where relevant, the specific statutes, notifications, and excise regulations applicable in the State of Tripura. Any disputes arising from or in connection with these terms, your visit, or your use of our website shall be subject to the exclusive jurisdiction of the competent courts at Agartala, Tripura.[web:29][web:40]
Where feasible, both parties shall first attempt to resolve concerns amicably through our guest‑relations or management team before initiating formal legal proceedings, particularly in relation to service quality, billing disputes, or event‑related issues.
16. Updates to these terms
Happiest Hour may update, modify, or replace these Terms of Service periodically to reflect changes in law, safety guidelines, business operations, or technology. The “Last updated” date at the top of this page indicates the most recent revision.[web:30][web:34]
Continued access to the venue, participation in events, or use of our website and services after such updates constitutes acceptance of the revised terms. Guests and corporate clients are encouraged to review this page from time to time or request the latest version from our team.
17. Contact & legal notices
For questions about these Terms of Service, event or reservation‑specific conditions, or any legal notices, you may contact us using the details below or those listed on our contact and privacy pages.[file:25][file:26]
- Email: info@happiesthourclub.com
- Address: Rooftop of 5th Floor, UD Bhawan, Sakuntala Road, Indranagar, Agartala, Tripura 799001
- Phone (Reservations): +91 70858 22312
- Phone (Events & Corporate): +91 69092 25534 / +91 69095 00660